Please note: We do not store credit card details nor do we share customer details with any 3rd parties.
Terms and Conditions
In line with all other accommodation providers, Ellen House has its own policy regarding deposits and cancellation of bookings. Please read our terms and conditions of booking below.
By making your booking, our agreement is a legal contract and your deposit is non-refundable. We require a deposit of the value of the first night’s stay or £40.00 if the stay is for 1 night only to confirm the reservation. This deposit has to reach us within 48 hours of making the booking. The balance is due on departure.
- The guest can cancel free of charge until 2 days before arrival.
- The guest will be charged 50% of the total price if they cancel in the 2 days before arrival.
- In case of a No Show the full amount will be charged.